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A OFW complain against Goldstar over a damaged and lost items of her balikbayan box

There's a viral issue agains manila cargo where
Ms. Venus Tarnate complain because some of goods she put inside the gold star box where no where to be found, she send her box month of june and it came month of august.

she said that she call many times for the follow up of her box because she send her box month of june but goldstar respond july 20 that it was still on process and the agent of goldstart will update her until july 25.

however there was no respond at all.
That's why she call the gold star many times but did not answer, aside from that the agent where telling that it's not their responsibility if the box was already in the philippines.

Box#: 0000309886
Size: Mega Star
Destination: MBR Macapagal St. Cotabato City
Consignee/ Beneficiary: LENOGON, GENISIS B.
June 25, 2019 : Box pick-up from sender  (Hsinchu City-  dartwits swaylilu)
June 27, 2019: Box load to container (Linkou)
July 1- July 6, 2019:  Processing of documents and checking of container (CUSTOMS TAIWAN )
July 7, 2019: Shipped to Manila, Philippines
July 9, 2019: Arrived at Manila Port
Unloaded date in phil. warehouse: JULY 11, 2019.
(DT) Dispatch Date to Gen San agent: JULY 14, 2019.
(ETD) Estimated Departure: JULY 18, 2019.
(ETA) Estimated Arrival in Gen San: JULY 27, 2019.
As Committed ed Date : 1 Week and 4 days From Manila Pier – Gen San Pier
Pull Out by Agent: JULY 29, 2019.
Delivery Date / Received Date by GENESIS LENOGON (husband) : AUGUST 6, 2019
As Committed Date : 10 Days delivery because of distance
# Malvar St Veterans Village Calumpang Gen San City   (Address : WH of Agent) to MBR Macapagal St. Cotabato City (188km)

The goldstar give their statement agains the issue of the Ms. Venus Tarnate

"Malamang marami na po sa inyo ang nakabasa sa isang nag-viral na post sa Facebook. Post mula ke Ms. Venus Tarnate. Nag complain po sya na pagdating ng box nya sa Cotabato, sira na at nangalahati na daw po . Marami daw pong nawalang mga gamit, according din po sa post nya.  Meron pa pong sinabing sa iba daw po namin dineliver ang box at pinakuha pa daw sa consignee un box.
Below are the details/ infos and pictures we have gathered upon our investigation. Sa ngayon po, on-going pa din po ang aming imbestigasyon. Pero eto po muna sa ngayon ang aming update. Dahil marami na din pong nagtatanong sa amin at maraming nag-aalala sa kanilang mga cargo box. At hindi po din namin hahayaang masira ang pangalan ng Gold Star na pinaghirapan namin itaguyod at inalagaan sa halos isang dekada na."


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